Privacy Policy

1. Introduction

Welcome to 7joya. We operate 7joya.vip, Bangladesh's cricket-specialist online betting and casino platform. At 7joya, we are firmly committed to protecting the privacy and security of every player who registers with us. This Privacy Policy outlines the types of personal information we gather, how that information is used, how it is stored and protected, and the circumstances under which it may be shared.

By accessing or using the 7joya platform — including our website, mobile interface, and any related services — you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy. If you do not agree with any part of this policy, you should discontinue use of the platform immediately.

This policy applies to all users of 7joya.vip, including visitors who browse the site without registering, registered members, and active players. We may update this policy from time to time, and any changes will be communicated by posting the revised version on this page with an updated effective date.

2. Information We Collect

We collect different categories of information depending on how you interact with our platform. The data we collect falls broadly into three categories: information you provide directly, information collected automatically, and information from third-party sources.

2.1 Information You Provide Directly

When you create a 7joya account, make a deposit, contact support, or use any interactive feature on our platform, you may voluntarily provide us with the following personal data:

• Full name, date of birth, and gender
• Email address, phone number, and residential address (including city — e.g., Dhaka, Chittagong, Sylhet, Khulna)
• Username and account password (stored in hashed, non-recoverable form)
• National ID, passport details, or other KYC verification documents as required for account verification
• Communication records when you contact our customer support team

2.2 Information Collected Automatically

When you visit or use 7joya.vip, our systems automatically record technical data about your session and device. This includes:

• IP address, device type, operating system, and browser version
• Pages visited, time spent on each page, and navigation paths within the site
• Referring URLs and search terms used to find the site
• Geolocation data (at the city or region level, not precise GPS)

2.3 Information From Third-Party Sources

In some cases, we may receive information about you from trusted third-party partners to help verify your identity and ensure safe operation of the platform. This may include:

• Identity verification services used to confirm KYC documents
• Payment processors (e.g., bKash, Nagad, Rocket) confirming transaction status
• Fraud detection and anti-money laundering screening services

3. How We Use Your Information

The personal information we collect is used for specific, lawful purposes related to the safe and efficient operation of the 7joya platform. We do not use your data for any purpose beyond those listed here without your explicit consent. Specifically, your data is used to:

• Create and manage your 7joya player account, including identity verification
• Process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and card payment channels
• Provide access to cricket betting markets, BPL and IPL match odds, live casino games, slots, and crash games
• Communicate with you about account status, transaction confirmations, bonuses, and promotions
• Conduct responsible gaming checks, including monitoring for signs of problem gambling and applying account limits where required
• Prevent, detect, and investigate fraudulent activity, money laundering, and other security threats
• Improve the platform through analytics, performance monitoring, and user experience research

Where we rely on your consent as the legal basis for processing (for example, marketing communications), you have the right to withdraw that consent at any time by contacting our support team. Withdrawal of consent does not affect the lawfulness of any processing carried out before the withdrawal.

4. Payment Data & Financial Information

All financial transactions on 7joya — including deposits via bKash, Nagad, Rocket, and Upay mobile wallets, as well as Visa and Mastercard — are processed through secure, encrypted payment channels. 7joya does not store your complete card details, mobile banking PINs, or wallet credentials on our servers. Payment data is transmitted directly to our payment processing partners using industry-standard TLS encryption.

Transaction history — including deposit amounts, withdrawal requests, bet records, and bonus usage — is retained as part of your account record. This data is used for account management, dispute resolution, and statutory compliance purposes. You may review your full transaction history by logging into your 7joya account.

5. Sharing Your Information

7joya does not sell, trade, or rent your personal information to any external parties for marketing or commercial gain. We share personal data only in the limited circumstances described below, and only to the extent strictly necessary for the specified purpose.

5.1 Service Providers

We work with a small number of trusted third-party service providers who assist us in operating the platform — including payment processors, identity verification services, fraud prevention tools, and analytics providers. These providers are contractually bound to handle your data only for the purposes we specify and are prohibited from using it for any other reason.

5.2 Legal Obligations

We may disclose personal data when required to do so by applicable law, regulation, court order, or lawful request from a government or regulatory authority. In such cases, we will disclose only the minimum information necessary to satisfy the legal obligation, and where permitted by law, we will notify you of the disclosure.

5.3 Business Transfers

In the event that 7joya undergoes a merger, acquisition, or sale of assets, your personal data may be transferred to the successor entity as part of that transaction. In such an event, we will notify you via a prominent notice on our platform before your personal data becomes subject to a different privacy policy.

6. Cookies & Tracking Technologies

7joya uses cookies and similar tracking technologies to improve your browsing experience, understand how the platform is used, and maintain session continuity. The cookies we deploy fall into three categories:

• Essential cookies — required for the platform to function correctly, including maintaining your login session, remembering your language preference, and keeping your betting slip active
• Analytics cookies — help us understand user behaviour on the site so we can identify areas for improvement, measure the performance of promotions, and optimise page load speeds
• Preference cookies — store your chosen settings such as display preferences and notification opt-ins so they persist across sessions

You can manage or disable cookies through your browser settings at any time. Please note that disabling essential cookies may affect the functionality of the 7joya platform, including your ability to log in and place bets. Continuing to use our platform after being informed of our cookie use constitutes your acceptance of cookies as described in this policy.

7. Data Security

The security of your personal information is a priority at 7joya. We implement a range of technical and organisational measures to protect your data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include 256-bit SSL/TLS encryption for all data in transit, secure storage with access controls, regular security audits and vulnerability assessments, and staff training on data protection practices.

While we take every reasonable precaution to safeguard your data, no method of electronic transmission or storage is entirely infallible. In the unlikely event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you and the relevant authorities as required, within a reasonable timeframe.

8. Data Retention

We retain your personal data for as long as your 7joya account remains active and for a reasonable period thereafter to fulfil the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. The standard retention period for account data is a minimum of five years from the date of account closure, in line with common financial record-keeping requirements.

When data is no longer required for any of these purposes, we will securely delete or anonymise it. If you request deletion of your account and personal data, we will action your request promptly, subject to any overriding legal obligations that require us to retain certain records.

9. Your Rights

As a user of the 7joya platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at [email protected] with the subject line "Data Rights Request":

• Right to access — request a copy of the personal data we hold about you
• Right to rectification — request correction of any inaccurate or incomplete personal data
• Right to erasure — request deletion of your personal data where there is no compelling reason for its continued processing
• Right to restrict processing — request that we limit how we use your data in certain circumstances
• Right to object — object to processing of your personal data for direct marketing purposes

We will respond to all data rights requests within a reasonable timeframe. In some cases, we may need to verify your identity before actioning a request to ensure your data is protected from unauthorised access.

10. Third-Party Links

The 7joya platform may reference third-party services such as payment providers and game studios by name. However, 7joya.vip does not contain outbound hyperlinks to external websites. In the event that any third-party service is accessible via our platform (for example, a game launcher), please be aware that those services operate under their own privacy policies. 7joya is not responsible for the privacy practices or content of any third-party service.

11. Children's Privacy

7joya is strictly an adult platform. Access to and use of the 7joya.vip website and all associated betting and casino services is permitted only to individuals who are 21 years of age or older. We do not knowingly collect, store, or process personal data from anyone under the age of 21.

If you are a parent or guardian and you believe your child under the age of 21 has provided personal information to 7joya, please contact us immediately at [email protected]. Upon confirmation, we will take prompt steps to delete the relevant data and close any associated account.

12. Changes to This Privacy Policy

7joya reserves the right to update or modify this Privacy Policy at any time to reflect changes in our business practices, legal requirements, or improvements to our data handling procedures. When we make material changes to this policy, we will update the effective date at the top of this page and, where appropriate, notify you via email or a prominent notice on the platform.

Your continued use of the 7joya platform following the posting of any changes to this Privacy Policy constitutes your acceptance of the revised policy. We encourage you to review this page periodically to stay informed about how we protect your information.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 7joya handles your personal data, our privacy team is available to assist you. We take all privacy enquiries seriously and aim to respond within 5 business days.

Email: [email protected]

Please include your registered username and a brief description of your enquiry in your message to help us assist you efficiently. Response times may vary during peak periods such as major cricket tournaments (BPL, IPL, T20 World Cup) or Eid holidays.