Play Smart. Stay in Control.

Our Commitment to Responsible Gaming

At 7joya, we genuinely believe that gambling should be an enjoyable leisure activity — nothing more, nothing less. For the vast majority of our players across Dhaka, Chittagong, Sylhet, and beyond, placing a bet on a BPL match or spinning the reels is simply a way to unwind after a long day. We want to keep it that way.

Responsible gaming means making informed choices about how you spend your time and money on our platform. It means understanding the odds, setting personal limits, and recognising when gambling stops being fun. 7joya provides a full set of tools and resources to help every player maintain a healthy relationship with gaming.

We take our responsibility seriously. That is why our platform is designed with multiple layers of player protection — from deposit limits and session reminders to full self-exclusion options. These are not just features; they are a reflection of our values as a platform that cares about the Bangladeshi gaming community.

Using Our Responsible Gaming Tools

Every player on 7joya has direct access to the following tools from their account settings. If you experience any difficulty activating a tool, contact our support team and they will assist you within minutes.

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  Self-Exclusion Program

  Request a self-exclusion of 1 month, 3 months, 6 months, 1 year, or permanent. During exclusion, your account is suspended, all promotional communications are stopped, and re-entry requires a mandatory cooling-off review.

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  Deposit Limit Controls

  Navigate to Account Settings > Responsible Gaming to set daily, weekly, or monthly deposit caps in BDT. Limits take effect immediately when reduced. Increasing a limit requires a 7-day cooling-off period to prevent impulsive decisions.

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  Time-Out Feature

  Select a short break — 24 hours, 3 days, 7 days, or 30 days. Your account is frozen for the chosen period. You cannot log in, place bets, or make deposits during a time-out.

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  Reality Check Reminders

  Enable session pop-ups at intervals of 30 minutes, 60 minutes, or 2 hours. Each pop-up displays your session duration and net win or loss, helping you stay aware of time spent on the platform.

Recognising Problem Gambling

Problem gambling can affect anyone, regardless of background or experience. It is important to recognise the early signs before they escalate. If you identify with any of the following behaviours, please consider reaching out for help.

• Spending more money or time gambling than you originally planned
• Chasing losses by placing more bets to recover what was lost
• Neglecting work, studies, family, or social responsibilities due to gambling
• Borrowing money or selling belongings to fund gambling
• Feeling anxious, irritable, or restless when not gambling

Age Restriction: 21+ Only

7joya strictly enforces a minimum age of 21 for all players in Bangladesh. This is non-negotiable. If you are under 21 years of age, you are not permitted to use this platform under any circumstances. Creating an account, making deposits, or participating in any form of betting or casino gaming while underage is a violation of our Terms and Conditions and may result in immediate account closure and forfeiture of funds.

We encourage all adult players to keep their account credentials private and to ensure that any device used to access 7joya is not accessible to individuals under 21. Parents and guardians in Dhaka, Sylhet, Khulna, and across Bangladesh are urged to install parental control software on shared devices to prevent underage access.

Need Help? Contact Our Support Team

If you are concerned about your own gambling habits or those of someone close to you, our dedicated support team is available around the clock. We treat all responsible gaming requests with complete confidentiality and respond as quickly as possible. There is no judgement — only genuine help.

Frequently Asked Questions

• Who is allowed to play on 7joya? ▼
  7joya is strictly for adults aged 21 and above. Players must be at least 21 years old to register an account, make deposits, and place bets. We employ age-verification checks during registration and may request additional documentation at any time to confirm a player's age.
• How do I set a deposit limit on my 7joya account? ▼
  Log in to your account, go to Account Settings, then select the Responsible Gaming section. From there you can set a daily, weekly, or monthly deposit cap in BDT. Reduced limits take effect immediately. If you wish to increase a limit, a 7-day waiting period applies to give you time to reconsider.
• Can I self-exclude from 7joya permanently? ▼
  Yes. 7joya offers both temporary and permanent self-exclusion. You can choose exclusion periods of 1 month, 3 months, 6 months, or 1 year, or request permanent closure of your account. During any self-exclusion period, your account is fully suspended, all marketing communications are halted, and you will not be able to create a new account using the same personal details.
• What should I do if I think gambling is becoming a problem for me? ▼
  Stop playing immediately and contact our support team at [email protected]. Request a time-out or self-exclusion straight away. Talk to someone you trust about how you are feeling. Seeking help early is the most effective step. Remember: gambling should always be entertainment, and there is no shame in asking for support.
• Does 7joya prevent minors from accessing the platform? ▼
  Yes. We use age verification at the point of registration, and our support team may request government-issued ID documents at any time to verify a player's age. If we discover that a minor has accessed the platform, we will immediately suspend the account, void all wagers, and return any remaining balance. We strongly encourage parents and guardians in Bangladesh to use parental control software to prevent underage access.